Therapy & Counseling FAQ

If you or a loved one are considering starting treatment for a behavioral health issue, it’s normal to have a lot of questions.

Here are some of our most frequently asked questions and answers to help make the process smooth.  We also have additional resources –  learn how to make the first appointment, read about adult and senior programs, and our programs for children, teens and parents.

If you would like to speak with someone use our easy contact directory to find the appropriate person.

What does Mind Springs Health do?

As the largest provider of mental health and addiction services on Colorado’s western slope and the local mental health experts, you can find a full range of services to treat and foster recovery.  Here’s a look at our continuum of care.

Who does Mind Springs Health treat?

Mental illness and addiction do not discriminate and neither does Mind Springs Health.  We treat everyone who needs our mental health and/or addiction services. All ages, genders, races, ethnologies & socio-economic levels.

How much does it cost?

Mind Springs Health has long been known in Colorado for providing the highest quality treatment at one of the the lowest costs.  We are a Community Mental Health Center that accepts Health First Colorado (Medicaid), Medicare and most private insurance. 

Currently we are a preferred provider for Aetna, Anthem, Cigna, United Behavioral Health/Optum Health, Rocky Mountain Healthcare, LifeSynch and Value Options, as well as many Employee Assistance Programs. 

Our offices are happy to work with you or your insurance company on payment options.  We accept major credit cards and also offer a sliding scale fee based upon your ability to pay.   Here’s our current health care pricing list.

What kind of treatment do you offer?

As an organization committed to continual improvement, Mind Springs Health’s treatments are researched and proven best-practices, and sometimes even award-winning (our Phase-based treatment program was just named the 2018 CHBC Golden Light Bulb Award Winner for clinical innovation)! We offer a full continuum of care for mild to severe mental health and addiction issues, with every treatment plan customized for the individual.  

Where can I get treatment?

Mind Springs Health covers a 23,000 square mile area on Colorado’s Western Slope consisting of Eagle, Garfield, Grand, Jackson, Mesa, Moffat, Pitkin, Rio Blanco, Routt and Summit counties. 

We have 12 offices for outpatient treatment and West Springs Hospital in Grand Junction that serves the entire state as well as areas of Wyoming and Utah.  West Springs Hospital is the only psychiatric hospital on the Western Slope, allowing locals a world-class level of care one ordinarily would have to travel far distances to receive.

I don’t need help myself, I need help for someone else. How does that work?

We will work with you to assess the situation and provide support in getting your friend, family or patient to treatment.  In certain circumstances we can work with you on involuntary treatment for individuals in need.

I value my privacy. How does that work?

By law and our code of ethics, Mind Springs Health keeps all of your information  and communications confidential.  Should you require extra discretion in our lobbies and waiting rooms please let us know that prior to your arrival or when you arrive.

Do you have psychiatrists in every office?

Yes, whether in office or through the power of the Mind Springs Health TeleHealth network, psychiatrists and other therapists see clients in all our 12 offices and the hospital, regardless of where the provider is located.

My child has problems. Can you help?

Mind Springs Health has experts in early childhood, childhood and adolescents to address the special needs of each age. Additionally, if hospitalization is needed, our new psychiatric hospital has a special child & adolescent unit and customized programs.

I am Physician in Mesa County. How do I reach my patient’s prescribing provider at Mind Springs Health?

Call our dedicated Psychiatric Consultation Line for Mesa County Community Physicians – 970.683.7222